Shopify status

How we check Shopify

We watch shopify.com from all five of our probe regions, every 2 minutes. A region that sees a failure does not make this page say "down" on its own: a second region has to agree first, the same confirmation rule every YoPingMe monitor uses.

We watch Shopify's own web host and pin the response an anonymous request receives, rather than assuming a 2xx. Individual storefronts run on their own domains with their own themes and apps, so no outside probe can honestly represent every merchant's store; this reads the platform Shopify itself operates.

What is Shopify?

Shopify runs the commerce platform underneath a huge number of independent stores, each with its own theme, apps, and custom domain, while the underlying checkout, inventory, and payment infrastructure is shared across all of them. That split between the shared platform and each merchant's individual storefront is the first thing worth understanding before treating any one store being unreachable as a platform incident.

A storefront going down is, more often than not, a problem specific to that store rather than to Shopify itself. A DNS record changed during unrelated work, a newly installed app that broke the checkout flow, or a custom domain certificate that quietly expired will all take one store offline while every other Shopify merchant continues trading normally. Distinguishing "is Shopify down" from "is my store down" starts with checking whether other stores are reachable, since a platform incident affects merchants broadly rather than a single storefront.

Checkout and payment processing sit at the center of what actually matters during any real incident, since browsing a store without being able to buy anything is functionally the same as the store being closed. Orders that complete before an incident are recorded regardless of what happens afterward, and the useful question after any disruption is whether checkout attempts made during the window actually completed, which payment and order logs answer more reliably than assuming the worst about lost sales.

Apps and integrations add their own class of trouble that looks like a platform problem and is not one. Shopify's ecosystem of third-party apps means a single misbehaving app, particularly one that hooks into checkout or inventory, can produce errors that appear to be Shopify's fault while the platform itself answers every request correctly. Disabling recently added or updated apps is often a faster diagnosis than waiting on any status page.

Rate limiting is the most common cause of API errors that get mistaken for downtime by developers building on Shopify's platform. Every Shopify API enforces limits tied to a store's plan and the specific endpoint being called, and exceeding one produces an error from a service that remains completely healthy. Spreading requests over time or requesting a higher limit through Shopify's own process addresses it, and none of it reflects an actual platform incident.

Frequently asked questions

Is Shopify down right now?

Check the board above; it reflects our own probes against Shopify's own platform from all five of our regions, refreshed every couple of minutes. This is a reading of Shopify's infrastructure, not a check of any individual merchant's storefront, which depends on its own theme, apps, and DNS as well.

My store is unreachable but this page shows Shopify up. What should I check?

Check your store's own DNS, custom domain configuration, and any recently installed app first, since these cause far more storefront trouble than a Shopify platform incident. A DNS record changed during unrelated work, an app that broke checkout, or an expired custom domain certificate can all take down one storefront while Shopify's platform serves every other merchant normally.

Does a Shopify outage affect orders that were already placed?

No. An outage affects the ability to browse and check out going forward, not orders already recorded. The question worth checking afterwards is whether any checkout attempted during the incident window completed and simply failed to confirm, which order and payment logs settle more reliably than assuming either outcome.

Is the Shopify status page the same as this one?

No. Shopify's own status page reports what their team has confirmed internally, across every component of the platform, in more detail than an outside probe can offer. This page reports what our own probes measured from outside Shopify's infrastructure, on a fixed schedule, whether or not Shopify has posted an update yet.

My Shopify app or integration is failing with rate-limit errors. Is that an outage?

No, a rate-limit response means the API answered and is enforcing a limit tied to your app's usage. Shopify's API documentation states the limits per plan and endpoint, and spreading requests out or requesting a higher limit resolves it without anything being down on Shopify's side.