Zoom status

How we check Zoom

We watch zoom.us from all five of our probe regions, every 2 minutes. A region that sees a failure does not make this page say "down" on its own: a second region has to agree first, the same confirmation rule every YoPingMe monitor uses.

We watch the host that serves the web client and the join flow most people actually use, and pin the response an anonymous request receives rather than assuming a 2xx. Zoom's REST API for developers runs on a separate host with its own availability, so this is a reading of whether people can join and host meetings, the failure that matters to almost everyone checking this page.

What is Zoom?

Zoom is video conferencing software used heavily enough that its name has become the generic verb for the category, and the overwhelming majority of what people mean by "is Zoom down" is a specific, narrow question: can I join or host a meeting right now. That is also what this page watches, rather than the developer API that runs separately and matters to a much smaller audience.

Joining is the step most worth separating from everything else that can go wrong on a call, because it fails for reasons that have nothing to do with Zoom's own availability. An expired meeting ID, a host who has not yet opened the waiting room, a corporate firewall blocking the ports Zoom's client needs, or a browser refusing to launch the desktop app will all stop someone from joining while Zoom's infrastructure answers normally for everyone else. None of these produce anything visible on a status page, because nothing on Zoom's side has failed.

Meetings already underway tend to be more resistant to a brief platform issue than the act of joining one. An established connection has less work left to do than a new one negotiating its way in, so a short disruption more often shows up as new joins failing while existing calls continue, and a meeting that is interrupted usually reconnects on its own once the underlying issue passes rather than needing to be started over.

Call quality is the part of the Zoom experience most often blamed on Zoom and least often actually caused by it. Audio and video quality depend on the network path between each participant and Zoom's servers, which means congested wifi, a VPN adding latency, or a generally poor local connection will degrade a call while Zoom's own systems carry it without any trouble. The in-call network indicator Zoom shows during a meeting is a far faster way to localise that kind of problem than checking any external status page, including this one.

The practical takeaway for anyone relying on Zoom for something that cannot slip, an interview, a client call, a webinar, is that most failures live outside Zoom's own infrastructure: in the network, the meeting configuration, or the client software on one end. Knowing that narrows troubleshooting to the right place well before it is worth suspecting the platform itself.

Frequently asked questions

Is Zoom down right now?

Check the board above; it reflects our own probes against Zoom from all five of our regions, refreshed every couple of minutes and confirmed across two regions before this page would call it down.

I cannot join a meeting but this page shows Zoom up. What should I check?

Check your own network and the meeting link first, since these cause far more join failures than a platform outage. A meeting ID that expired, a waiting room the host has not opened, a firewall blocking Zoom's ports on a restrictive network, or a browser blocking the client from launching will all stop a join while Zoom itself is entirely healthy.

Does a Zoom outage end meetings that are already in progress?

Not usually. Established connections tend to be more resilient than the connection process itself, so a brief platform issue is more likely to block new joins than to drop people already on a call. A meeting that does get interrupted usually recovers on reconnect once the underlying issue clears, without needing to be recreated.

How is this page different from Zoom's own status page?

Theirs reports what Zoom's team has confirmed and published, broken down by component and region. This page reports what our own probes measured from outside Zoom's infrastructure, on a fixed schedule, whether or not Zoom has posted an update yet - a coarser signal that does not wait on anyone writing it up.

My audio or video quality is poor but the call has not dropped. Is that Zoom's fault?

Often not. Call quality depends heavily on the network path between each participant and Zoom's servers, so a poor local connection, congested wifi, or a VPN adding latency will degrade quality while Zoom's own infrastructure carries the call without issue. Zoom's in-call network indicator is a faster way to tell a local problem from a platform one than any outside status page.